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Elements and Performance Criteria

1. Notify families of those effected by the incident
   • Ascertain details and circumstances and state of employees affected by the incident
   • Accurately and promptly relay relevant information to families of affected employees
   • Supply appropriate and timely situational reports when necessary
2. Set up logistical support required for carrying out welfare support activities
   • Determine the logistical requirements to effectively carry out welfare support activities
   • Acquire and set up logistical requirements in accordance with procedures
3. Coordinate and ensure that welfare support activities are conducted appropriately
   • Ensure that personnel conduct welfare support activities in accordance with procedures, reflect a sensitivity to the needs of those affected by the incident, and promote a positive image of the company
   • Coordinate proper documentation of results of welfare support activities
4. Respond to issues arising from welfare support activities
   • Determine issues arising from welfare support activities
   • Address issues when within the area of responsibility
   • Relay issues outside the area of responsibility to the appropriate personnel for action
   • Follow through issues until final resolution has been reached
   • Maintain communication with appropriate personnel or persons regarding the progress and/or resolution of issues
5. Contribute to the evaluation of the company welfare support activities
   • Conduct consultations to assess the effectiveness of welfare support activities
   • Provide input/feedback to the appropriate personnel for evaluation of company welfare support activities

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Regulatory framework	The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following: legislative requirements, including work health and safety (WHS) industry codes of practice and guidelines environmental regulations and guidelines Australian and other standards licence and certification requirements All operations to which this unit applies are subject to stringent health, safety and environment (HSE) requirements, which may be imposed through state/territory or federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between performance criteria and HSE requirements, the HSE requirements take precedence.
Procedures	All operations must be performed in accordance with relevant procedures. Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following: emergency procedures work instructions standard operating procedures (SOPs) safe work method statements (SWMS) formulas/recipes batch sheets temporary instructions any similar instructions provided for the smooth running of the plant
Logistical requirements	Logistical requirements include one or more of the following: call centre setting up a team of appropriate workers to assist quick access to relevant files and documents arrangements with external agencies financial requirements
Issues	Issues arising from welfare support activities include one or more of the following: lack of effective communication with family members confusion or misunderstandings concerning welfare service provision contradictory or misleading information internal confusion or obfuscation by sectors of the organisation

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include the ability to:

assess logistical requirements for welfare support activities

communicate effectively and professionally with employees and their families affected by the incident

coordinate welfare activities

maintain records and documentation

identify issues and take action.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

regulatory framework and specific compliance requirements that apply to the organisation

organisational procedures, including those covering:

welfare program

communication systems

emergency response plans

release of information to external bodies

types of incidents that can arise in the work environment and related risks, responses and equipment

the role of stakeholders and specialists

legal responsibilities to those affected by incidents

rights and responsibilities of those affected by an incident

incident resources and how to access them

insurance policies and considerations

economic impact and considerations.

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